Job Description
Are you a hospitality enthusiast looking for an immediate opportunity in the heart of Washington D.C.? The Capital Grand Hotel is seeking a dedicated Front Desk Agent to join our elite team. We pride ourselves on delivering world-class service and creating unforgettable experiences for our guests.
We are looking for individuals who are ready to start immediately and bring energy, professionalism, and a passion for excellence to our property. If you thrive in a fast-paced environment and enjoy making guests feel at home, we want to meet you.
Responsibilities
- Check guests in and out efficiently, ensuring a warm welcome and a smooth departure.
- Handle all incoming calls and correspondence with the utmost professionalism.
- Resolve guest inquiries and complaints promptly to ensure 100% guest satisfaction.
- Maintain a pristine appearance of the front desk and lobby area at all times.
- Process payments and handle cash transactions with accuracy.
Qualifications
- High school diploma or equivalent required; prior hotel experience is a plus but not mandatory.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and grooming standards.
- Proficiency in basic computer applications (e.g., Opera, Micros, or MS Office).