Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Philadelphia! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in a luxury hospitality environment. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced settings and possess outstanding interpersonal skills, apply today to become part of Philadelphia's premier hotel staff!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate issues when necessary
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through professional appearance and service
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- Flexible availability including weekends, nights, and holidays