Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in a dynamic, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Immediate positions available – start your hospitality career today!
Responsibilities
- Check-in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations, billing inquiries, and room status updates
- Resolve guest complaints with empathy and solution-oriented approach
- Coordinate with housekeeping, valet, and security departments
- Process payments and maintain accurate financial records
- Act as local tourism resource for guests
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Fluency in English; Spanish/Chinese a plus
- High school diploma or equivalent required
- Basic computer literacy with MS Office Suite