Job Description
Join our award-winning luxury beachfront resort in Virginia Beach and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service to international and domestic travelers. This is an immediate opportunity to join a dynamic team in one of America's premier coastal destinations. Enjoy competitive compensation, comprehensive benefits, and career advancement in a stunning oceanfront setting.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable guest experiences. Previous hotel experience is preferred but not required—we provide comprehensive training for motivated individuals. Work in a supportive culture that values professionalism, teamwork, and attention to detail.
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Manage reservations and room assignments while optimizing occupancy
- Respond to guest inquiries and resolve issues with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining teams
- Upsell resort amenities and packages to enhance guest experience
- Maintain pristine front desk appearance and operational standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficiency with property management systems (Opera experience a plus)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic mathematical and cash handling abilities
- Flexible availability including nights, weekends, and holidays
- Positive attitude with strong problem-solving aptitude