Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Capital Hospitality! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown Washington DC location. This immediate hire position offers competitive pay, flexible shift work, and opportunities for career advancement. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Act as primary point of contact for guest requests and concerns
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records of guest information and room status
- Uphold brand standards through professional appearance and communication
- Utilize hotel management systems for real-time data tracking
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional verbal communication and interpersonal skills
- Proficiency with hotel management software (Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Washington DC work permit