Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Columbus! We're seeking energetic professionals to deliver exceptional guest experiences at our flagship downtown property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Ohio's thriving hospitality sector. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Utilize PMS software for accurate record-keeping
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest requests and special accommodations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Ohio hospitality certification preferred
- Basic knowledge of Columbus attractions and services
- High school diploma or equivalent required