Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent and become the heart of our guest experience! We're seeking dynamic hospitality professionals to provide exceptional service, manage reservations, and create memorable stays for our international clientele. This immediate hire position offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and possess a passion for customer excellence, apply now to start your career with us!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints and coordinate with housekeeping/management
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Collaborate with bell staff and security team for seamless operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hospitality industry trends
- Valid North Carolina driver's license (for valet duties)
- Flexible availability including nights/weekends/holidays