Job Description
Join our award-winning team at Grand Plaza Hotel in Raleigh, NC as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a dynamic, luxury environment. This immediate hire position offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio. If you thrive in fast-paced settings and possess exceptional communication skills, we encourage you to apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Coordinate room assignments and manage reservation modifications
- Process payments, maintain accurate financial records, and balance daily transactions
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Uphold brand standards through professional appearance and service etiquette
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience in luxury/hotel settings
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional multitasking abilities with attention to detail
- Strong problem-solving and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Raleigh attractions and local services