Job Description
Join our award-winning luxury hotel team in downtown Baltimore! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. This immediate hire position offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. If you thrive in fast-paced environments and possess a passion for hospitality, we want you to join our family.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage room inventory and coordinate housekeeping operations
- Resolve guest complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Train junior staff on service standards and protocols
- Collaborate with concierge and F&B departments for seamless service
- Implement upselling strategies to maximize revenue
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality certification preferred
- Basic knowledge of Baltimore attractions and transportation
- Flexible availability including weekends/holidays
- Professional appearance and demeanor