Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Oakland. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth in a luxury environment. Be the first face our guests see and make lasting impressions with your professionalism and warmth.
Why Join Us?
• Competitive hourly rate + tips
• Free employee parking & meal discounts
• Health benefits after 60 days
• Career advancement opportunities
Responsibilities
- Guest check-in/check-out with efficiency and courtesy
- Manage reservations and room assignments using OPERA system
- Handle guest inquiries, requests, and complaint resolution
- Process payments, manage cash drawer, and generate reports
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk and lobby area
- Assist during emergencies following hotel safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with reservation software (OPERA, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid California driver's license (for errands)
- Positive attitude with guest-first mindset