Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, handling inquiries, and ensuring seamless operations across day/night/weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Minneapolis' premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, security, and maintenance teams
- Process room assignments and manage key inventory
- Maintain accurate guest records in property management systems
- Execute emergency protocols during critical situations
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required
- Valid driver's license preferred
- Ability to stand for extended periods and lift 25 lbs