Job Description
Are you a welcoming individual looking to kickstart your career in the hospitality industry? Pacific Coast Hospitality is currently seeking a dedicated and friendly Front Desk Agent to join our dynamic team in Long Beach, California.
We believe in nurturing talent and providing opportunities for growth. Therefore, we are looking for enthusiastic individuals who are eager to learn, as no prior experience is required. We provide comprehensive on-the-job training to help you master the art of guest relations and hotel operations.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Health, dental, and vision insurance options.
- Employee discounts on dining and amenities.
- Career advancement opportunities within the group.
- A supportive and inclusive work environment.
Role Overview:
In this role, you will serve as the primary point of contact for our guests, ensuring a smooth and memorable experience from the moment they arrive. You will manage front desk operations, handle inquiries, and maintain a welcoming atmosphere.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Manage the front desk operations, including check-in, check-out, and reservation management.
- Answer and direct phone calls using a multi-line phone system professionally.
- Handle mail, packages, and faxes with accuracy.
- Assist with administrative tasks such as data entry, filing, and maintaining guest records.
- Ensure the reception area is tidy, organized, and aesthetically pleasing.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and friendly demeanor.
- Basic computer proficiency and typing skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.
- Valid driver's license (preferred).