Job Description
Join our award-winning hospitality team at the Oakland Grand Hotel! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive pay, flexible shift scheduling, and career growth opportunities in one of Oakland's premier destinations. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and problem-solving skills
- Coordinate housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Local knowledge assistance for dining, attractions, and transportation
- Maintain lobby cleanliness and security standards
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Flexible availability for evening/weekend/holiday shifts
- Valid CA driver's license and reliable transportation
- High school diploma or equivalent required
- Basic first aid/CPR certification preferred
- Multilingual skills (Spanish/Tagalog) a plus