Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Los Angeles! We're seeking dynamic professionals to deliver exceptional guest experiences in our fast-paced luxury environment. This immediate hire position offers competitive compensation, comprehensive benefits, and opportunities for career advancement. If you thrive in hospitality and excel at creating memorable moments, we want you on our team!
Responsibilities
- Manage seamless check-in/check-out processes using Opera PMS
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and modify bookings efficiently
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license (for valet duties)
- Basic knowledge of Los Angeles area attractions