Job Description
Join Atlanta's premier luxury hotel as a Front Desk Agent and become the face of exceptional hospitality! We're seeking charismatic professionals to deliver world-class guest experiences in our vibrant downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment.
As a key ambassador of our brand, you'll create memorable moments for international travelers, corporate clients, and leisure guests. If you thrive in fast-paced settings and possess a passion for service, apply today to start your rewarding career in hospitality!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process reservations, room assignments, and payment transactions accurately
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell room upgrades, amenities, and local experiences
- Maintain meticulous front desk operations and documentation
- Assist during emergency situations following hotel protocols
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in PMS systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure scenarios
- Valid driver's license and clean driving record
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and polished demeanor