Job Description
Join our award-winning team at the Grand Hospitality Group! We're seeking a dynamic Hotel Shift Manager to oversee daily operations during evening/night shifts in our iconic New York location. Enjoy weekly paychecks and a supportive work environment in the heart of the city.
Why Choose Us? Competitive compensation, comprehensive benefits, career advancement opportunities, and weekly pay schedules. We value our team members and provide industry-leading training.
Responsibilities
- Manage front desk operations during assigned shifts (evening/night)
- Supervise staff and ensure exceptional guest service standards
- Handle check-ins/checkouts, reservations, and guest inquiries
- Resolve escalated guest issues promptly and professionally
- Oversee security protocols and emergency procedures
- Coordinate with housekeeping and maintenance teams
- Prepare shift reports and manage cash handling
Qualifications
- Minimum 2 years hotel management experience
- Strong leadership and conflict resolution skills
- Proficient in hotel management software (Opera, etc.)
- Flexible availability for evening/night shifts
- Excellent communication and problem-solving abilities
- New York State hotel certification preferred
- Valid driver's license and clean record