Job Description
Join our award-winning team at Grand Hotel Louisville, where we're seeking passionate hospitality professionals to fill immediate front desk positions. As a key member of our guest experience team, you'll create memorable stays for visitors to Kentucky's vibrant city. We offer competitive compensation, comprehensive benefits, and a supportive environment for career growth. If you're ready to start immediately and excel in customer service, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest complaints and special requests proactively
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance departments
- Train new staff on front desk protocols and service standards
- Implement upselling strategies for room upgrades and amenities
Qualifications
- Minimum 2 years hotel front desk or luxury customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Kentucky hospitality certification preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Louisville attractions and transportation