Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in a dynamic downtown Chicago environment. Immediate hire opportunity with competitive benefits, career growth, and a vibrant team culture. If you thrive in fast-paced hospitality settings and possess exceptional communication skills, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments, manage reservations, and optimize room allocations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
- Collaborate with concierge team to provide local recommendations
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Illinois driver's license (for occasional errands)
- Basic knowledge of Chicago attractions and transportation