Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Oakland! We're seeking a charismatic and customer-focused professional to deliver exceptional hospitality experiences. This immediate hire role offers competitive pay, comprehensive benefits, and career growth in a luxury downtown setting. Be the first face our guests see and make lasting impressions through personalized service.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for errands)
- Flexible schedule including weekends/holidays
- High school diploma or equivalent