Job Description
Join our award-winning team at Grand City Hotels and build a rewarding career in hospitality! We're seeking passionate individuals to deliver exceptional guest experiences at our flagship downtown Philadelphia location. As a premier employer in Pennsylvania's hotel industry, we offer comprehensive training, career advancement opportunities, and a supportive work environment. Enjoy competitive pay, health benefits, and employee discounts while working in the heart of one of America's most vibrant cities. Whether you're starting your hospitality journey or looking to elevate your career, Grand City Hotels provides the perfect platform for professional growth.
Responsibilities
- Deliver outstanding guest service through personalized check-in/check-out experiences
- Manage room inventory and coordinate housekeeping operations
- Handle guest inquiries and resolve service issues promptly
- Maintain accurate reservation and billing records
- Collaborate with cross-departmental teams for seamless operations
- Uphold brand standards and safety protocols
- Assist with event setup and special guest requests
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid Pennsylvania Food Handler's Card (or willingness to obtain)
- Positive attitude and teamwork-oriented mindset
- Must pass background check and drug screening