Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent in the heart of Los Angeles! We're seeking charismatic individuals to deliver exceptional guest experiences at our boutique hotel. This flexible shift-based role offers competitive pay, career growth opportunities, and the chance to work in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Multitask across phone, email, and in-person guest interactions
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service experience in hospitality
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Flexible availability for evening/weekend shifts
- Basic knowledge of local attractions and transportation
- Ability to work independently and as part of a team
- Valid California driver's license (if required for errands)