Job Description
Join our award-winning downtown Raleigh hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. This is an immediate hire opportunity with competitive pay, comprehensive benefits, and career advancement potential. Work in a vibrant setting where your hospitality skills shine!
Responsibilities
- Seamlessly manage guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments with precision
- Resolve guest concerns promptly and escalate issues as needed
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Act as local tourism resource for guests
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Raleigh attractions and transportation
- High school diploma or equivalent required
- Valid North Carolina driver's license preferred