Job Description
Join our dynamic hospitality team as an immediate-hire Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our prestigious Houston hotel. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Texas.
Responsibilities
- Guest check-in/out procedures using hotel management systems
- Manage reservations and room assignments efficiently
- Handle guest inquiries with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and professionally
- Operate switchboard and multi-line phone systems
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- No prior experience necessary - training provided!
- Texas hospitality certification preferred