Job Description
Join our award-winning team at the Grand Hotel Atlanta as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create unforgettable guest experiences. No prior experience is required – we provide comprehensive training to help you thrive in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Warmly greet and assist all arriving guests with check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries
- Address guest requests and resolve issues promptly
- Operate property management systems and POS technology
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent required
- Exceptional customer service skills
- Strong communication and problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and demeanor
- Must be authorized to work in the US
- Positive attitude and willingness to learn