Job Description
Join our award-winning team at Grand Miami Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Miami's thriving hospitality scene. Be the welcoming face of our luxury property and create memorable stays for international and domestic guests.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Assist with VIP guest services and special requests
- Train on hotel amenities and local attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic accounting knowledge and cash handling experience
- Fluency in English; Spanish proficiency highly valued
- Professional appearance and positive demeanor
- Valid Florida driver's license (if applicable)