Job Description
Join our dynamic team as an Immediate Hire Front Desk Agent in the vibrant heart of Memphis! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown location. This role offers competitive pay, flexible shift schedules, and rapid onboarding. Perfect for career-driven individuals seeking hospitality excellence in the Bluff City.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate housekeeping and maintenance requests
- Operate PMS systems and maintain accurate guest records
- Uphold brand standards and safety protocols
- Support revenue management through upselling opportunities
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in PMS systems (e.g., Opera, Stayline)
- Exceptional communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic math skills for cash handling
- Valid Tennessee driver's license preferred
- Ability to stand for extended periods