Job Description
Join our award-winning luxury hotel team in Colorado Springs as a Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences in our stunning mountain setting. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for hospitality professionals passionate about creating memorable stays.
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and manage billing
- Coordinate with housekeeping and maintenance teams
- Execute upselling of hotel services and amenities
- Maintain accurate guest records
Qualifications
- Previous hotel front desk experience required
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Colorado driver's license preferred
- Basic knowledge of local attractions
- High school diploma or equivalent