Job Description
Join our award-winning team at the Milwaukee Grand Hotel! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our downtown Milwaukee location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and rapid career growth. As a cornerstone of our hospitality team, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and memorable stays. If you thrive in fast-paced environments and possess a passion for exceeding expectations, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently with attention to detail
- Address guest inquiries and resolve concerns promptly with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Utilize property management systems for reservations and room assignments
- Uphold brand standards for cleanliness and safety protocols
- Train new staff on hotel operations and service excellence
Qualifications
- 1+ years of hotel or customer service experience preferred
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required