Job Description
Join our award-winning team at the Grand Plaza Hotel, San Francisco's premier luxury destination. We're seeking energetic part-time hotel associates to deliver exceptional guest experiences during flexible shift work. Perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive wages, complimentary meal benefits, and opportunities for advancement in a dynamic hospitality environment.
Responsibilities
- Provide exceptional front desk service including check-in/out, reservations, and guest inquiries
- Manage room status updates and coordinate with housekeeping for efficient operations
- Handle billing transactions and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with food service staff for seamless guest dining experiences
- Perform nightly audits and prepare shift reports
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months hotel or customer service experience
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic proficiency with hotel management software (Opera a plus)
- Ability to stand for extended periods and lift up to 25 lbs
- Valid California driver's license (if valet parking required)