Job Description
Welcome to a career where your smile makes a difference.
We are seeking enthusiastic and motivated individuals to join our award-winning team as Guest Services Representatives. If you are looking to launch a career in the hospitality industry and have a passion for service, this is the perfect opportunity for you. We value personality and attitude over experience, providing comprehensive on-the-job training to help you succeed.
At The Grand Portland Hotel, we don't just host guests; we create unforgettable experiences. You will be the first point of contact for our valued visitors, setting the tone for their entire stay. Join us in a dynamic environment where no two days are the same.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-In/Check-Out: Process guest registrations, payments, and key card assignments efficiently using our property management system.
- Guest Relations: Handle inquiries, requests, and complaints with empathy and problem-solving skills.
- Hotel Operations: Assist with coordinating room service, housekeeping requests, and maintaining the lobby area.
- Communication: Relay important messages and information to other departments to ensure seamless service.
- Security & Safety: Adhere to all hotel safety protocols and emergency procedures.
Qualifications
- Attitude: A positive, friendly, and outgoing personality is essential.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Reliability: Ability to work flexible shifts, including weekends and holidays.
- Computer Literacy: Basic computer skills and comfort with learning new software quickly.
- Physical Stamina: Ability to stand for extended periods and lift light objects.
- Age: Must be at least 18 years old.