Job Description
Join our award-winning team at Grand Plaza Hotel Columbus as an immediate-hire Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Ohio's premier hospitality destinations. Perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays for every guest.
Responsibilities
- Efficiently check guests in/out using PMS systems while maintaining accuracy and confidentiality
- Manage reservations, room assignments, and inventory in real-time
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, reconcile daily transactions, and manage cash handling procedures
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Market hotel amenities and services to enhance guest satisfaction and revenue
- Maintain a pristine front desk environment and uphold brand standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Expertise in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize tasks in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to exceeding guest expectations