Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Harbor Hotel & Resort! We're seeking dynamic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive compensation, comprehensive benefits, and a vibrant team culture in Jacksonville's premier waterfront location. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable guest moments.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Manage room assignments and maximize occupancy rates
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute emergency response procedures
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Florida driver's license (for valet duties)
- Flexible availability including weekends/holidays
- Basic knowledge of Jacksonville attractions
- First Aid/CPR certification preferred