Job Description
Join our award-winning team at Grand Harbor Hotel, Jacksonville's premier waterfront destination! We're seeking dynamic hospitality professionals to fill immediate front desk positions. Enjoy competitive pay, flexible scheduling, and comprehensive training in a luxury environment. Perfect for career-driven individuals ready to make an impact in Florida's thriving tourism industry.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations using Opera PMS system
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (preferred)
- Basic knowledge of Jacksonville tourism attractions