Job Description
Join our award-winning luxury hotel in the heart of Atlanta and become the face of exceptional guest experiences. We seek a charismatic Front Desk Agent to deliver five-star service while managing reservations, check-ins, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Atlanta's vibrant hospitality scene.
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and warmth
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling opportunities for hotel services and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and transportation