Job Description
Join our award-winning team at Grand Plaza Hotel Fort Worth as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of the city's cultural district. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a luxury hospitality environment. Immediate openings available for energetic individuals passionate about service excellence.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve service issues with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and special promotions
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Fort Worth attractions and services
- High school diploma or equivalent required
- Valid Texas driver's license preferred