Job Description
Join our award-winning team as an Immediate Hire Front Desk Agent at the prestigious Grand Plaza Hotel in El Paso! We're seeking dynamic professionals to deliver exceptional guest experiences through warm hospitality and seamless check-in/check-out processes. This full-time position offers competitive pay, flexible shift work, and rapid onboarding for qualified candidates. Perfect for detail-oriented individuals with a passion for service excellence in the heart of Texas.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance departments for guest requests
- Maintain accurate records of guest data and transactions
- Process room assignments and manage key card systems
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/hospitality
- Proficiency with property management systems (e.g., Opera, RoomKey)
- Strong multitasking abilities in fast-paced environments
- Fluent English; bilingual Spanish skills highly valued
- Flexible availability for evening, weekend, and holiday shifts
- Basic math and cash handling proficiency
- Positive attitude with problem-solving mindset