Job Description
Join our award-winning team at the prestigious Grand Pacific Hotel in Los Angeles! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury boutique property. This immediate hire opportunity offers competitive compensation, flexible shift work schedules, and comprehensive benefits. Perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays.
Why Work With Us? • Industry-leading training program • Career advancement opportunities • Employee discounts on hotel stays • Modern, inclusive workplace culture
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador providing local recommendations
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and multitasking skills
- Proficiency in Opera or similar PMS systems
- Flexible availability for day/night/weekend shifts
- Valid California driver's license (if driving required)
- Ability to stand for extended periods
- Basic knowledge of foreign languages (Spanish/Chinese a plus)
- High school diploma or equivalent