Job Description
Join our award-winning team as an entry-level Front Desk Agent and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience who thrive in dynamic guest-facing environments. At Grand Hospitality Group, we provide comprehensive training and growth opportunities for motivated team members. Enjoy competitive benefits, flexible scheduling, and a vibrant work culture in the heart of New York City. If you're passionate about creating exceptional guest experiences, this is your perfect launchpad!
Responsibilities
- Greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and communication
- Participate in ongoing training programs
Qualifications
- No prior experience required - we train all our agents!
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with basic computer systems
- Flexible availability including weekends and holidays
- Positive attitude and customer service mindset
- Ability to multitask in a fast-paced environment