Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our downtown Columbus location. No prior experience required – we provide comprehensive training for motivated team members. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the thriving hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional communication
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Customer service mindset with strong people skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Reliable transportation to downtown Columbus
- Flexible availability including nights/weekends
- No experience necessary – training provided!