Job Description
Welcome to Apex Hospitality Group, where we define excellence in hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our award-winning team in Tucson, Arizona. This is a night shift position designed for individuals who thrive in a quiet, professional environment and take pride in providing seamless service to our guests after hours.
In this role, you will be the first point of contact for our evening guests, ensuring their stay is comfortable and secure. We offer a competitive salary, comprehensive benefits, and a supportive work culture that values work-life balance.
Responsibilities
- Check guests in and out efficiently, verifying identification and collecting payments accurately.
- Manage the front desk console, including answering phone lines and responding to in-person inquiries promptly.
- Monitor security systems and access points to ensure the safety of guests and property.
- Coordinate with housekeeping and maintenance teams to address guest requests and maintenance issues during the night.
- Process wake-up calls, messages, and mail for guests with a high degree of accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- Previous experience in hospitality, customer service, or reception is preferred.
- Must be available to work nights, weekends, and holidays.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Proficiency with computer systems and basic data entry.
- High school diploma or GED equivalent required.
- Ability to work independently with minimal supervision during night shifts.