Job Description
Welcome to Memphis Hospitality Solutions, where we pride ourselves on delivering exceptional service in the heart of Tennessee. We are currently seeking a highly motivated and reliable Shift Work Front Desk Agent to join our expanding team. If you excel in a fast-paced environment and enjoy being the face of a brand, this is the opportunity for you.
As a Shift Work Agent, you will play a pivotal role in ensuring our guests have a seamless and memorable stay. We value reliability, professionalism, and a proactive attitude. Join us and enjoy a competitive salary, comprehensive benefits, and a vibrant work culture.
Responsibilities
- Execute efficient check-in and check-out procedures for guests with a focus on accuracy and speed.
- Manage front desk operations during varying shifts, including nights and weekends, to ensure 24/7 coverage.
- Answer incoming calls and respond to guest inquiries via email and chat in a timely manner.
- Process payments and reconcile daily financial transactions using Point of Sale systems.
- Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Handle guest complaints and special requests with empathy and problem-solving skills.
- Assist in enforcing hotel policies and safety protocols.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in front desk operations or customer service preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible schedules, including rotating shifts, nights, and holidays.
- Proficient in Microsoft Office Suite and property management software (e.g., Opera, Micros).
- Strong problem-solving abilities and a professional demeanor under pressure.