Job Description
Join our award-winning hospitality team in sunny Tucson! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences at our AAA Four-Diamond property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of America's most vibrant destinations.
Responsibilities
- Check in/out guests efficiently using PMS systems
- Resolve guest inquiries with professionalism and empathy
- Manage reservations and room assignments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room packages
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Arizona driver's license (preferred)
- Spanish fluency (highly desirable)
- Flexible availability including weekends/holidays