Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during evening and overnight shifts. Perfect for career starters in Chicago's vibrant hospitality scene, this role offers competitive pay, comprehensive training, and growth opportunities. If you thrive in fast-paced environments and enjoy creating memorable moments for travelers, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through exceptional service and property appearance
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent (Hospitality/Hotel Management degree preferred)
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and problem-solving abilities
- Valid work authorization in the United States