Job Description
Join our award-winning hospitality team at Grand Hotel Louisville, where exceptional service meets Southern charm! We're seeking a dynamic Front Desk Agent to create memorable guest experiences during day, evening, and overnight shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in delivering 5-star service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Louisville's premier downtown hotel.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold safety and security protocols for all guests
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Louisville attractions and services