Job Description
Are you looking to launch a career in the vibrant hospitality industry? The Grand Arlington Hotel is currently seeking enthusiastic Front Desk Agents to join our dynamic team. We are proud to offer a no experience required opportunity, providing comprehensive training to help you succeed.
As the face of our hotel, you will create memorable first impressions for our guests. We value personality, energy, and a strong work ethic. If you are ready to grow your career in a premium environment in the heart of Virginia, we want to hear from you!
Benefits Include:
- Competitive hourly wage ($18.00 - $22.00)
- Full medical, dental, and vision insurance
- Employee discounts on dining and room stays
- Flexible scheduling and career advancement opportunities
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using our property management system.
- Answer incoming phone calls and respond to guest inquiries via email or chat promptly.
- Handle cash transactions, credit card payments, and reconcile daily reports accurately.
- Maintain a clean, organized, and welcoming lobby and front desk area at all times.
- Assist guests with directions, local recommendations, and special requests to enhance their stay.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED equivalent is preferred.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and grooming standards are mandatory.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Basic computer literacy and a willingness to learn new software quickly.
- Strong problem-solving abilities and a customer-focused mindset.
- No prior hospitality experience is required; training will be provided.