Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking friendly, energetic individuals to deliver exceptional guest experiences. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible schedules, and opportunities for advancement. Work in a vibrant downtown El Paso location where every day brings new interactions and growth. Apply today and become part of our renowned guest service legacy!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations and modify bookings with precision
- Address guest inquiries and resolve issues promptly
- Process payments and manage billing accurately
- Maintain a clean, organized front desk environment
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced setting
- No prior experience required – training provided
- Flexible availability including weekends/holidays