Job Description
Join our award-winning hotel team in Oklahoma City as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown location. Perfect for career-driven individuals seeking immediate employment with growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment.
Responsibilities
- Check guests in/out using PMS systems while maintaining accuracy
- Handle reservations, room assignments, and special requests
- Resolve guest concerns promptly with exceptional service
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to maximize revenue
- Maintain organized front desk operations and documentation
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to work flexible shifts including weekends/holidays
- Basic cash handling and multitasking abilities
- Positive attitude and professional appearance