Job Description
Join Milwaukee's premier hospitality destination! The Milwaukee Grand Hotel is seeking passionate individuals to elevate our guest experience in the heart of downtown. We offer competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment. Perfect for those who thrive in fast-paced settings and value teamwork. Apply today to become part of our award-winning team!
Responsibilities
- Deliver exceptional guest service across all hotel departments
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Maintain cleanliness standards in guest rooms/public areas
- Collaborate with cross-functional teams during peak hours
- Process reservations and manage booking systems
- Ensure adherence to safety and sanitation protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Basic computer proficiency with reservation systems
- Valid Wisconsin driver's license (for shuttle drivers)
- Food handler certification preferred (F&B roles)
- Ability to stand/walk for extended periods
- Positive attitude under pressure