Job Description
Join our award-winning team at Grand Hospitality Group in Kansas City and kickstart your career in the luxury hospitality industry! We're seeking enthusiastic individuals to deliver exceptional guest experiences while building professional skills in a dynamic environment. Perfect for recent graduates or career changers, this role offers comprehensive training, growth opportunities, and a supportive team culture. Discover why Kansas City's premier hotel is the perfect place to grow your hospitality career!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Operate hotel management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends/holidays
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Detail-oriented with problem-solving abilities