Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Sacramento. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury environment. Perfect for candidates ready to make an immediate impact!
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) efficiently
- Upsell room packages and amenities
- Maintain lobby area standards
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficient in basic computer applications
- High school diploma or equivalent required
- Positive attitude and teamwork mindset
- Valid California driver's license (if required for errands)
- Ability to stand for extended periods